CommonCitizen

Citizen Advisor (Budtender, Customer Service Rep, Retail Sales)

  • Part Time
  • Hazel Park, MI
  • Salary: $26,894 - $33,233 a year
  • full time and part time available

CommonCitizenry Common Citizen

The things that unite us are stronger than our differences.

Job Title: Citizen Advisor

Department: Retail

Reports to: Retail Valuestream Director

Status: Non- Exempt

About Us

Common Citizen is proud to be a Michigan-based cannabis company committed to changing the social stigma that prevents people from enjoying the greater quality of life that cannabis can provide. Our company is founded on two principles: ‘cannabis for humanity’ and ‘change for the better’. ‘Cannabis for humanity’ meaning we put people first in everything we do – from our safe, high quality cannabis plants to our world-class customer experience to our caring workplace environment. ‘Change for the better’ meaning that we have an insatiable desire to make ourselves, our product and our team experience better each and every day. In fact, we are working hard to become and be recognized as a Great Place to Work® Best Workplaces in the USA.

About This Role

The role of the Common Citizen Budtender, who we like to call Citizen Advisor, is one of utmost importance. As a Citizen Advisor you are the face of the company and need to treat all our guests with great humanity. Advisors are educators first, salespeople second. Their primary role is to provide unparalleled customer service in which they educate their fellow citizens, the dispensary guests, and help them discover the cannabis products that will help them achieve a higher quality of life.

When not assisting their fellow citizens, Advisors are responsible for keeping the chapter clean and orderly, including keeping bathrooms presentable and well stocked. Advisors will also sometimes work reception. This includes greeting guests, checking newcomers in, answering any questions they may have and ensuring that citizen profiles are up to date and correct. Advisors may also be called upon to assist with inventory.

Finally, as with everyone at Common Citizen, Advisors are expected to contribute to the Common Citizen movement to end the stigma and liberate all people through cannabis.

What You Will Be Doing

Creating an unparalleled customer service experience for our guests, your fellow citizens, that leaves them feeling well cared for, including but not limited to:

  • Consistently exceptional customer service
  • Strong long-term relationship-building
  • Following the Common Citizen advisor protocol
  • Providing problem-solving sales assistance, including upselling & cross-selling when it is to your fellow citizens benefit
  • Generating references, referrals & repeat visits
  • Simple math & data entry
  • POS system entries
  • Regulatory compliance (ie. LARA. Metrc)

Staying current with cannabis knowledge in order to educate & serve with excellence, including:

  • Cannabis plant and product form knowledge
  • The Common Citizen product offerings
  • Hosting or participating in educational events, onsite & offsite

The Experience You Bring

  • A minimum of 1-2 years in a customer service role in a retail environment
  • Personal experience with cannabis – although not required, ideally you are a current medical cannabis patient in the state of Michigan
  • A background in healthcare, social work or related fields is also preferred

Why You’d Love This Role

You are:

  • Passionate about cannabis and what it can do for people
  • A real people person – someone that truly enjoys getting to know people & interacting with them
  • A great listener showing great sincerity, respect and patience
  • Comfortable with public speaking to a small audience
  • Confident yet humble
  • Compassionate yet resilient; able to hear about and empathize with people’s struggles without it overwhelming you
  • Able to stand for long periods of time
  • Interested in developing new skills and growing along with us

You enjoy:

  • Staying current on all things cannabis
  • Educating & enlightening people about the good cannabis can do

You have:

  • A warm & friendly yet professional manner
  • A great attention to detail and memory for product details
  • Great conversation skills, comfortable talking both in person & on the phone

Common Citizen is an equal opportunity employer. We celebrate diversity and are committed to creating an environment of mutual respect for all people. If you are a member of an equity group, you are encouraged to self-identify, on your application, covering letter or resume. If you need assistance or an accommodation due to a disability, please call us at (313)228-0258

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Weekends

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 1 year (Required)

Work Location:

  • One location

Work Remotely:

  • No

Tagged as: Budtender, Full Time, Part Time, Retail

To apply for this job please visit www.indeed.com.

Scroll to Top